Food delivery apps are doing wonderful things for the bottom line in many restaurants around the world. Offering delivery is an easy way for customers to have their meals brought to them at home or work.
Restaurants that currently have a food delivery app or are thinking about adding one to their business plan should consider the two most significant challenges to using such an app so that they can be faced as they come up.
If you plan to use a food delivery app in your restaurant, it's important to keep it updated at all times. If you never go in and change the prices when you raise them, you will have unhappy customers who expect to pay one price but are then charged another, higher price. The problem with unhappy customers is that they aren't inclined to come back and order from you again. At the same time, they also spread the bad word to others, keeping you from getting new customers.
Another thing to consider is your delivery fee. It's vital to make this clear when your customers order. This way they don't end up with a total price that is higher than expected. You should let all customers know upfront if you charge a flat fee or percentage of the order as a delivery cost. This is important because it keeps your customers from having to pay surprise fees that make them unhappy. You might also find that not being upfront about additional charges will keep your customers from completing their order and taking their business elsewhere.
When you set up the many food delivery apps out there, you typically use a program that helps you along the way. For this reason, it's important to be sure you are setting it up to properly position your brand. If your customers access an app and you aren't correctly represented, you run the risk of losing customers or keeping them from coming back. At the same time, make sure that your brand clearly lets customers know what you offer. Do you offer delivery for lunch and dinner? Do you only deliver certain items? Do you only offer delivery at certain times of the day? These are important things to make clear with your brand.
A good way to ensure that this happens is using keywords as you set up the app, which ensures that when your customers search for a certain thing, your brand pops up accordingly. For example, if you serve breakfast, your brand should pop up to customers searching for breakfast delivery. That way customers will know exactly what they are getting and from where.
Using a food delivery app is a great idea for restaurants, but should be used for the best benefit. Making sure you avoid these two common mistakes can help you get the most out of the app you choose so that your business succeeds and your customers are happy and keep coming back.