Undoubtedly, the main reason why on-demand services have become so successful in recent years is the convenience of saving time. 

Each year, we see how our society is slowly moving away from performing traditional house chores on its own and taking advantage of the developing technologies that can replace us in everyday tasks. For example, robot vacuums and grocery delivery services. D2C Laundry services are no different; people with hectic schedules want their clothing washed, softened, dried, and delivered to their doorstep. 

By 2024, the global online on-demand laundry services market will amount to USD  96,155 million.

If you are interested in how D2C businesses work, or maybe you are exploring options before launching your start-up, you're in the right place! In this article, we will get into details on the laundry business and what features make the existing online laundry services successful. 

What is the process of D2C laundry delivery service? 

The process of on-demand laundry service is relatively similar to any other online on-demand delivery service. It takes the customer through the journey of ordering, tracking, and delivery.

However, in this case, the service also requires an additional step, which is a scheduled pick-up from the customer’s house, ordering being the fully customizable platform it is, can help you with that.

1.- Ordering: The customer places an order through an easy-to-navigate application or a website and selects the number of items, delivery details, and special requirements. 

2.- Scheduled pick up The customer uses a delivery system to schedule a collection of prepared items. The driver is allocated according to the pickup area.  

3.- Pick up and processing The load is being picked up from the specified location and taken to the laundry center.  

4.- Laundering Each item is being cleaned according to the selected preferences, ironed, and prepared for drop off. 

5.- Delivery The ready items are delivered to the customer’s doorstep by a designated driver.  

What features make a successful online on-demand laundry service? 

An easy to navigate Website & App

The convenience of the process is the number one element that makes a successful D2C laundry service online. The particularly successful laundry services are those that have carried out thorough research on their target market and determined their pain points through all the customer journeys and what they value most.

Having an application and website that is easy to navigate and requires minimal effort throughout the ordering process is what solves the pain points in the eyes of the customer, throughout the customer journey, and makes the platform competitive among traditional laundry services.  

Aesthetic interface and engaging content 

Having an attractive interface that creates an aesthetic first impression is one of the most important ways to keep the customer engaged and prevent them from leaving before completing their order. 

The simplicity of the layout and attractive call-to-action buttons will determine the engagement and conversion of traffic into actual sales. Additionally, photos and illustrations are essential for creating a full experience online. 

Successful on-demand laundry services make an effort to visually convey the value of their laundry service, which is, of course, saving time and timely delivery of your clothes in an excellent condition. 

Smooth delivery application 

One of the main points that the customers are looking for when choosing the right laundry delivery service is the speediness and reliability of the delivery service. Of course, having something to wear for a special occasion or be assured that the service will return their clothes on a specific day of the week is extremely significant. 

D2C laundry companies, who have succeeded, take advantage of the real-time tracking technology and allow their customers to be notified when exactly to expect their laundry pick up and final delivery. 

Environmental impact and cost-saving 

Another aspect that creates value for an on-demand laundry delivery service is the long-term environmental impact and cost-saving that comes with getting your laundry done outside the house.

Successful on-demand laundry services use their platforms and social media accounts to present numbers and convince their customers how much money is being saved through their service instead of doing all of their laundry at home. 

Excellent customer service 

Aside from excellent application usability, being accessible and responsive to the customers and taking into consideration their feedback is what makes a successful D2C online laundry delivery business.

Customer service has many components, one of which is providing multiple payment options that are in line with your target audience and offer integrations that allow an easier log-in and saved credit card information—for example, ordering through a WhatsApp chat. 

Are you thinking of starting a D2C business but are not very tech-savvy? 

The key is finding a reliable provider who will meet your expectations regarding technology and building a seamless website and application. Check out Ordering.co, they offer to let you explore all their features risk-free. When you are ready to go, they will help you set up in less than a couple of weeks.