If you’re growing on delivery apps, you’re probably seeing the same pattern:
Orders increase…
but the margin doesn’t.
And it’s not because your food, service, or marketing isn’t working.
It’s because fees scale faster than revenue when your business runs on commission-based channels.
The good news?
You don’t need to “leave delivery apps” to fix this.
You just need a setup that gives you control, visibility, and a clear path to reduce your per-order costs.
In this post, we’ll break down how brands cut order fees by up to 20% — while staying compatible with the channels customers already use.
Let’s be honest: platforms like UberEats and Rappi can drive demand.
But the tradeoff is real:
commission fees
operational fragmentation
limited customer ownership
constant “pay-to-grow” pressure
When you’re small, it’s manageable.
When you scale?
It becomes one of the biggest invisible expenses in your business.
That’s why the smartest operators don’t treat marketplaces as their core strategy.
They treat them as channels.
Most teams look at total sales and feel like they’re winning.
But the real question is:
| How much are you keeping per order?
Fees don’t just reduce profit.
They reduce your ability to invest in:
marketing that compounds
retention and loyalty
operational improvements
better customer experience
new locations or expansion
In other words: fees don’t just cost money.
They slow down your momentum.
Here’s the shift:
Start building a system where your best customers order directly.
This is how brands lower fees while keeping demand:
Keep marketplaces active (optional demand)
Build a strong direct ordering experience (your channel)
Centralize operations so your team runs faster with fewer mistakes
Move repeat customers to direct ordering with incentives and convenience
That’s the formula.
And it works because repeat customers are where real margin lives.
This is where a lot of brands get stuck.
They think they must choose between:
❌ marketplace orders
or
❌ direct orders
But the best model is hybrid:
Use marketplaces to acquire new customers
Use direct ordering to keep them and grow profitably
The goal isn’t to shut channels down.
The goal is to unify everything and make direct ordering the path of least resistance.
To reduce fees without breaking operations, you need:
So orders don’t live in 3–5 separate systems.
So you can measure what’s happening across channels and locations.
Fast, branded, easy to repeat.
What works for one store should work for 10+.
When you combine these, cutting fees becomes predictable — not wishful thinking.
Reducing fees is a huge benefit.
But most teams see the biggest improvement in something else first:
operations.
When orders are centralized:
fewer mistakes
faster fulfillment
cleaner workflows
better customer experience
fewer refunds and complaints
And those improvements create a second layer of savings that many teams don’t even calculate.
The fastest way to know if you can cut order fees by ~20% is to see it in your workflow.
That’s why we offer quick demos tailored to your current operation:
current channels (UberEats, Rappi, direct orders)
order volume
multi-location needs
reporting + operational flow
We’ll show you how the same orders can run through a smarter system — with less cost per order.